Frequently Asked Questions

It’s very simple to lease a van with Zeeba, all you need to do is to fill out our form and tell us more about your business and how we can help you.

Yes, it’s the most asked type of lease, because it’s more cost-effective and flexible than buying one. You can lease a van for a week or multiple months at a time.

There are plenty of reasons why you should lease a van for a long-term, we list 5 below:

• Avoid vehicle depreciation: Fleet can be vital for your business to succeed. Instead of buying a van for your service, hire a van for a long-term.
• Peace of mind: You are leasing vehicles for as long as you need them, you won’t incur any penalties if you return them early.
• Cost-effective: Forget about van leasing agreements, it is more cost-effective hiring a van for long-term with flexible rates.
• Freedom of choice: You aren’t locked into one specific van for the entire period, if you need a bigger, smaller, or faster van, you can easily upgrade or downgrade your hire van whenever you need to.
• A flexible approach: Long-term van hire can be tailored to fit your specific needs over time. You can hire a van when your business demands it.

Yes, it’s the most asked type of lease, because it's more cost-effective and flexible than buying one. You can lease a van for a week or a month at an affordable price.

There are plenty of reasons why you should lease a van for a short-term, we list 4 below:

• Seasonal spikes in demand: if your business needs to handle spikes in demand, short-term lease is perfect to lower overhead costs.
• Cost-effective: forget about hiring a van for a month, it is more cost-effective hiring a van for short-term
• Fleet variety: we have small, medium and large vans in our fleet, whatever your business needs are.
• One-way lease You can return the van to any of our locations.

Yes, you can count on us to source vans for use with any of the large last mile delivery providers at rates in-line with monthly vehicle reimbursement allotments.

Yes, Zeeba offers an optional insurance policy, please discuss with your account manager if you would like to enroll. If you were involved in an accident you can contact our team and they will help you.

Zeeba offers direct billing for eligible claims. Ask your adjuster to set you up with a Zeeba lease.

‍Your Policy: If your policy includes loss of use, leasing costs can be covered. Most policies cover up to a daily and total policy limit.

‍Other Driver’s Policy: If you were not at fault in the accident, discuss your leasing needs with the adjuster. They can advise if the claim covers a leased vehicle involved in an accident? Please complete the form if your vehicle has been involved in an accident or email to claims@drivezeeba.com.

We are glad to help! Please contact your Account Manager or our 800-940-9332 and one of our representatives will be more than happy to assist in determining your needs.

It is your responsibility to operate the vehicle safely and in accordance with the law. Please contact Zeeba immediately through our 800-940-9332 or email service@drivezeeba.com if a vehicle is towed. We want to remind you that all tolls and violations are your responsibility and are subject to additional charges and fees, which are outlined in your Rental agreements. 

If you’re in an accident, your safety is the most important. Call 911, your insurance provider (if applicable), and Zeeba at 800-940-9332.

If possible and can be done safely, take photos of the vehicles at the scene. 

We understand that accidents and damage will occur from time to time. Should an accident or damage occur, please submit a customer incident report by clicking this link Customer Incident Report

‍An insurance specialist will contact you regarding your claim or to gather additional information regarding the accident. 

Call your insurance provider (if applicable) and Zeeba at 800-940-9332. We understand that accidents, theft, and damage will occur from time to time. Should an accident or damage occur, please submit a customer incident report by clicking this link Customer Incident Report

Call 911, your insurance provider (if applicable), and Zeeba at 800-940-9332. We understand that accidents, theft, and damage will occur from time to time. Should an accident or damage occur, please submit a customer incident report by clicking this link Customer Incident Report

For your safety and the safety of others, refrain from continuing to operate the vehicle. Contact your Account Manager or our 800-940-9332 immediately and one of our representatives will be more than happy to help schedule a tow and service for the vehicle. 

For your safety and the safety of others, refrain from continuing to operate the vehicle. Contact your Account Manager or our 800-940-9332 immediately and one of our representatives will be more than happy to help schedule a tow and service for the vehicle.

It is your responsibility to operate the vehicle safely and in accordance with the law. Please contact Zeeba immediately through our 800-940-9332 or email service@drivezeeba.com if a vehicle is towed. We want to remind you that all tolls and violations are your responsibility and are subject to additional charges and fees, which are outlined in your Rental agreements.

Upon return of the vehicle, our billing department will calculate the remaining balance including rental fees, reconditioning fees, tolls & violations, etc., and deliver a final invoice.

Contact Zeeba through your Account Manager, our 800-940-9332, or our email service@drivezeeba.com
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You will receive a link for a closing inspection, which will assist in closing out your Rental Agreement.

Once closing inspection is completed, Zeeba will provide further instructions, which could include: coordinating with a transporter or dropping off the vehicle at a secured lot near you.

All Zeeba rentals have full repair and maintenance coverage.  When a repair or maintenance needs occur, you should submit a repair/maintenance request byclicking this link Service & Repair Form or email service@drivezeeba.com

A: All questions or concerns about billing/invoicing should be directed to accouting@zeebavans.com

We ask for as much advance notice as possible when returning vehicles, but understand the dynamic nature of each individual business.  Should you need to return a vehicle, please submit a vehicle return request by clicking this link Vehicle Return Request

At Zeeba, we pride ourselves on getting you the vehicles you need quickly to effectively and efficiently operate your business.  If you need to add additional vehicles, please submit a new vehicle request by clicking this link New Vehicle Request Form

The majority of our Zeeba vehicles are new vehicles which are covered under the manufacturer warranty which includes roadside assistance.

For Mercedes vehicles please contact : 800-222-0100
For Ford Vehicles please contact: 800-241-3673

Absolutely!  We would love the opportunity to work with your friends, family, or colleagues.  Please have your referral submit a new customer intake form beloand make sure they add you as a referral.  Referral bonuses will vary depending on vehicle count, duration, and nature of service.

We’d love to hear from you good or bad (hopefully good and if it’s not, you better believe we are going to make it good). Please email us at hello@drivezeeba.com